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Services · Family Navigation & Support

Helping families move forward together

A Unicity Care Management nurse or social worker shares assessment findings with family members and other people authorized to receive the information, then helps the family work toward a plan that respects your loved one's wishes.

Does this sound familiar?

Different views are common, and they usually come from different information.

  • One family member lives nearby and handles most of the care, while others help from a distance.
  • Your loved one is hesitant to accept help.
  • Family members see home care, assisted living or finances differently.
  • It's unclear who has the authority to make decisions.
  • Conversations about care have become difficult.

The relative who visits every week sees one picture. The one who calls on Sundays hears another. A professional assessment can give the family a common starting point for discussing care.

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An older woman listening closely during a conversation.
How we help families

How a care manager supports your family

Assesses your loved one

And shares the findings with family members and other people authorized to receive the information.

Leads a family meeting

In person or by video, with every family member who should be there.

Explains the options

And what each one means for safety, independence and cost.

Includes your loved one

When someone is hesitant to accept help, there is usually a reason, such as wanting to stay independent. We take the time to understand it.

Writes down the plan

The options discussed, the decisions made and who is doing what.

Stays available

As needs evolve, so each new decision builds on the plan already in place.

How it works

Three steps to a shared plan

  1. 1

    Free consultation

    One family member tells us what's happening and who is involved.

  2. 2

    Assessment and family meeting

    We complete an assessment, then meet with the family to share the findings and talk through options.

  3. 3

    A shared plan

    After the meeting, the family receives a detailed follow-up email with the discussion and next steps, and the care manager stays available as needs change.

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How we support your family

  • We share assessment findings with family members and other people authorized to receive the information.
  • We include your loved one's preferences and participation in the plan, as appropriate.
  • We write down the plan and each person's role.
  • We can revisit the plan with the family as needs change.
Our role

Unicity Care Management stays neutral in family discussions and keeps the focus on your loved one's needs and wishes. For legal questions about guardianship, power of attorney or inheritance, we work alongside your elder law attorney.

Family Navigation questions

What is family navigation?

Family navigation helps spouses, adult children and other relatives work toward a shared care plan for an older loved one. At Unicity Care Management, a nurse or social worker completes an assessment, leads a family meeting and writes down the plan.

What if my loved one is hesitant to accept help?

That's common, and it often comes from wanting to stay independent. Your care manager talks with your loved one directly, listens to their concerns and looks for options they're comfortable with.

Can family members who live far away join?

Yes. Family meetings can include relatives by video or phone. For families handling long-distance caregiving, a written plan keeps everyone working from the same information.

Do you work with elder law attorneys?

Yes. When a family needs legal guidance, we work alongside the family's elder law attorney.

The next step

Schedule a free consultation

Planning for yourself or for someone you care about? A free consultation with Unicity Care Management is a good place to start.

During this conversation, we will:

  • Look for any immediate safety risks
  • Sort out your timeline
  • Talk through your options
  • Recommend specific next steps

You don't need a plan before you call. We'll help you create one.

Referring someone to Unicity Care Management?

Attorneys, advisors, physicians, discharge planners and agencies have their own page.

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