What happens next? A clear place to start
When care needs change, it helps to know the first steps. This page walks through what to do first and how a Unicity Care Management care manager can help, for yourself or for someone you care about.
You don't need a plan before you reach out. We'll help you build one.
Perhaps a hospital is preparing for discharge. Perhaps you've noticed changes at home. Perhaps a doctor recommended assisted living for the first time.
You don't need to know which service is the right fit before you call. The first conversation is simply about understanding what's happening and what would help most.
- A hospital may be getting ready to discharge your loved one.
- Home may need more support to stay safe.
- Memory changes may call for a new plan.
- You may be coordinating care from another state.
When to contact a care manager
Individuals and families often reach out when one or more of these is true:
A loved one is being discharged from the hospital and needs a clear plan.
You need help understanding a hospital discharge plan.
Living alone is becoming more difficult.
Dementia, Alzheimer's or other memory changes are progressing.
You need help comparing assisted living or memory care communities.
Home care is in place and would benefit from oversight.
Family members see next steps differently.
You live out of state and need someone local you can trust.
These decisions shape health, safety and finances for years. An experienced professional perspective can help.
What a care manager provides
A care manager is a Registered Nurse or Licensed Social Worker who works on behalf of you and your family.
Our guidance is based on what fits each person's needs, preferences and budget.
- Health and safety assessments
- A written care plan
- Hospital discharge coordination
- Assisted living and memory care guidance
- Home care oversight
- Medication review with the doctor and pharmacy
- Ongoing check-ins and advocacy
How the process works
- 1
Free consultation
A phone conversation about what's happening. We look for urgent safety concerns, talk about timing and recommend the right next step.
- 2
Clinical assessment
A nurse or social worker meets your loved one wherever they are, whether at home, in the hospital, in rehab or another setting. We review health, memory, medications, daily routine, home safety and the providers already involved.
- 3
Written care plan
You receive a plan with clear options, what each one involves in cost and effort, and our recommendation. Personal wishes are part of every plan.
- 4
Ongoing support
We put the plan into action with you: coordinating providers, guiding any move and checking in regularly. As needs evolve, the plan evolves too.
Where we work
Care managers work at the county level, so they know the local hospitals and communities. Choose a county to learn more.
The earlier you reach out, the more options you have.
Involving a care manager early gives you time to compare options and make decisions with the facts in hand.
A free consultation comes with no obligation. You'll leave the conversation with a clear next step.
Not ready to talk yet?
A free planning guide from Unicity Care Management is coming soon.
Questions families ask first
What should I do first when a loved one is being discharged from the hospital?
Ask the hospital team for the written discharge plan and a list of medication changes before your loved one leaves. If you have questions about the plan or about safety at home, contact a care manager before discharge.
Do I need to know which service I need?
Not at all. During the free consultation, a Unicity Care Management team member listens to what's happening and suggests where to start.
How fast can you help?
If there's an urgent safety or discharge issue, Unicity Care Management works to schedule the assessment as soon as possible. Tell us about the timing when you call.
What if my loved one is hesitant to accept help?
That's common. A care manager can talk with your loved one directly, listen to their concerns and look for options they're comfortable with.
Can I reach out about my own care?
Yes. Unicity Care Management works with individuals planning their own care, as well as family members and professionals helping someone else.
Schedule a free consultation
Planning for yourself or for someone you care about? A free consultation with Unicity Care Management is a good place to start.
During this conversation, we will:
- Look for any immediate safety risks
- Sort out your timeline
- Talk through your options
- Recommend specific next steps
You don't need a plan before you call. We'll help you create one.
Referring someone to Unicity Care Management?
Attorneys, advisors, physicians, discharge planners and agencies have their own page.
For Referral Partners