Care management support for residents and their families
Unicity Care Management works alongside senior living teams when a resident's needs are complex, a family needs support with the move, or care needs are changing.
Three points in a resident's stay
Before move-in
A clinical assessment that helps identify the appropriate level of care and explains the reasons to the family.
During the transition
Support for residents and their families through the first weeks, with one point of contact for the family.
When needs change
When a resident's needs approach the limits of the current level of care, we help the family understand options and plan the next step.
How we support your team
- Families who arrive with an assessment of their loved one's needs
- Families receive timely updates about care coordination and changes in needs
- A neutral clinician to help guide conversations about a change in care
- Coordination with outside physicians, specialists and hospitals
- A partner who stays involved after the move
We respect your team's role in day-to-day care and your own care planning process. Our role is to support the resident and family, coordinate outside care and keep everyone informed. We work alongside your clinical team.
Support for families before and after a move
When a family is still deciding where a loved one should live, our Placement Services can help. We start with a clinical assessment. Then we help the family compare independent living, assisted living and memory care, set up tours, plan the move and stay in touch afterward.
Placement Services are free to families. When a client moves into a community we recommend, that community pays Unicity Care Management a placement fee, and we disclose that to families.
A Unicity care manager can also present to residents, families and staff on topics such as fall prevention, medication safety, dementia and starting the conversation about assisted living. See all presentation topics.
Questions senior living teams ask
Will you replace our community's care team?
No. Your team leads day-to-day care and your own care planning. We support the resident and family, coordinate outside physicians and specialists, and keep everyone informed.
Can you help when a resident needs a higher level of care?
Yes. When a resident's needs approach the limits of their current level of care, we assess, explain the options to the family and help plan the next step.
How do Placement Services work with communities?
Placement Services are free to families. When a client moves into a community we recommend, that community pays Unicity Care Management a placement fee. We tell families about this fee, and every recommendation starts with a clinical assessment.
Do you give presentations for residents and staff?
Yes. Topics include fall prevention, medication safety, dementia, caregiving and senior scams. Call 888.609.8008 to schedule one.
Can you support families who live far away?
Yes. Many families we work with live out of state. A local care manager stays in touch with your team and gives the family one consistent point of contact.
What you can count on
Response within 24 hours
We contact the client or responsible party within 24 hours of your referral.
Assessment scheduled by urgency
A Registered Nurse or Licensed Social Worker completes a full evaluation, scheduled based on how urgent and complex the situation is.
Written care plan
After the assessment, you receive a written care plan. We send updates on the schedule you prefer, within the permissions in place.
Prompt escalation
We contact you promptly about significant medical events, observable changes in cognition, safety concerns or an unstable living situation.
How a referral works
- You contact us by phone at 888.609.8008 or with this form.
- We reach out within 24 hours to the client or the person responsible for their decisions.
- We schedule a clinical assessment based on how urgent the situation is.
- You stay informed. With the right permissions, we send updates on the schedule you set, and we contact you promptly about significant medical events, safety concerns or changes in cognition.
Please leave protected health information out of this form. We'll collect what we need directly, with consent.