A care management partner for your agency and the families you serve
Unicity Care Management partners with agencies on complex cases, providing care management, family communication and ongoing coordination after intake, so your caregivers can focus on care.
Unicity Care Management was built from experience running a home care agency.
Founder Gregory Brun saw how much coordination complex cases required and recognized the value of having someone responsible for managing the details.
Families often arrived without a clear picture of what their loved one needed, and care plans written at intake needed to evolve as conditions changed. The first weeks mattered most.
Adding care management changed that, with an early assessment, coordinated planning, ongoing oversight and consistent support for the family.
Your agency owns: intake and assessment for home care, compliance and the home care plan, and caregiver management and scheduling.
Unicity Care Management owns: the care management assessment and plan, coordination across everyone involved, family communication, monitoring and escalation.
Your agency delivers the care, and we coordinate around it.
How we support a case
- 1
Identify
We help your team spot which cases would benefit from care coordination, such as dementia, fall risk, a recent discharge or unclear decision-makers.
- 2
Get off to a good start
In the first 7 to 14 days, we coordinate with the family, clarify expectations and address safety concerns.
- 3
Coordinate
We communicate with outside providers, manage appointments and follow-ups, and give the family one consistent point of contact.
- 4
Reassess
As needs change, we reassess, flag when care should increase and guide the family through longer-term decisions.
How we support your agency
- Families get clear guidance at the start of complex cases
- Families have one point of contact through the first weeks
- Your caregivers have clinical support behind them
- Our care manager handles family communication and coordination
- Ongoing monitoring flags changes early
We work inside your communication protocols and focus only on the clients you select.
What you can count on
Response within 24 hours
We contact the client or responsible party within 24 hours of your referral.
Assessment scheduled by urgency
A Registered Nurse or Licensed Social Worker completes a full evaluation, scheduled based on how urgent and complex the situation is.
Written care plan
After the assessment, you receive a written care plan. We send updates on the schedule you prefer, within the permissions in place.
Prompt escalation
We contact you promptly about significant medical events, observable changes in cognition, safety concerns or an unstable living situation.
Two ways to partner with us
Referral by client
Refer individual clients who need care management, such as a client with dementia, a high fall risk, a recent hospital discharge or a family that hasn't settled who makes decisions. We follow your communication protocols for each one.
Ongoing partnership
For agencies that refer regularly, we can join your case review discussions, share regular updates and early warning signs, and recommend adjustments as a client's condition changes.
Either way, your agency stays the care provider. Our Home Care Agency Referral Packet explains roles, our method and how we work inside your operations.
Questions agencies ask
Will Unicity provide home care to our clients?
No. Your agency remains the care provider. We provide care management: assessment, coordination, family communication and monitoring. Our role is to support the case, not to replace your caregivers.
Who pays for care management?
Care management is private pay, billed hourly to the client or family and separate from your agency's services. We explain fees to the family before services begin.
How do you communicate with our team?
We follow your communication protocols. In an ongoing partnership, we can also join case reviews and share regular updates and early warning signs with your team.
When in a case should we bring you in?
Early is best. The first 7 to 14 days of service are when expectations are set, so a referral at intake or right after a hospital discharge gives us the most room to help.
Can you help when a client's needs increase?
Yes. We reassess as needs change, let you and the family know when more support may be needed, and guide the family through longer-term decisions.
How a referral works
- You contact us by phone at 888.609.8008 or with this form.
- We reach out within 24 hours to the client or the person responsible for their decisions.
- We schedule a clinical assessment based on how urgent the situation is.
- You stay informed. With the right permissions, we send updates on the schedule you set, and we contact you promptly about significant medical events, safety concerns or changes in cognition.
Please leave protected health information out of this form. We'll collect what we need directly, with consent.